Incorporated Society

Banking Ombudsman Scheme

Financial Dispute Resolution

What this regulator covers

Free independent dispute resolution for banking complaints after exhausting the bank's internal process. Covers accounts, payments, loans, cards.

When to contact this regulator

  • Bank complaint
  • Banking dispute
  • Bank error claim

Escalation

If you are unsatisfied with a decision from this regulator, escalation paths typically run through the Ombudsman (process complaints) or the relevant Court/Tribunal (substantive decisions). Check the regulator's official website for specific review and appeal procedures.

Official website

bankomb.org.nz

Contact details

Phone number
Email address
Postal address

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