Incorporated Society

Consumer NZ

Consumer

What this regulator covers

Independent non-profit that tests products and services and advocates for consumer rights. Provides product safety information and handles consumer complaints referrals.

When to contact this regulator

  • Consumer product complaint
  • Consumer rights advice
  • Product safety concern

Escalation

If you are unsatisfied with a decision from this regulator, escalation paths typically run through the Ombudsman (process complaints) or the relevant Court/Tribunal (substantive decisions). Check the regulator's official website for specific review and appeal procedures.

Official website

consumer.org.nz

Contact details

Phone number

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