Government Department

Consumer Protection (MBIE)

Consumer Law

What this regulator covers

Consumer Guarantees Act, Fair Trading Act complaints, product safety recalls, credit contract compliance, travel agent licensing.

When to contact this regulator

  • Consumer complaint
  • Fair Trading Act
  • Product safety
  • Travel agent licence

Escalation

If you are unsatisfied with a decision from this regulator, escalation paths typically run through the Ombudsman (process complaints) or the relevant Court/Tribunal (substantive decisions). Check the regulator's official website for specific review and appeal procedures.

Contact details

Phone number
Email address
Postal address

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