Incorporated Society

Telecommunications Dispute Resolution

Telecommunications

What this regulator covers

Free, independent dispute resolution service for telecommunications customers in NZ. Handles complaints against phone and internet providers that cannot be resolved directly.

When to contact this regulator

  • Telco billing dispute
  • Internet provider complaint
  • Phone service complaint

Escalation

If you are unsatisfied with a decision from this regulator, escalation paths typically run through the Ombudsman (process complaints) or the relevant Court/Tribunal (substantive decisions). Check the regulator's official website for specific review and appeal procedures.

Official website

tdr.org.nz

Contact details

Phone number

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